At IntakeIQ Solutions, we specialize in streamlining the front-end operations of healthcare providers through expert patient intake, insurance verification, and authorization management services. With over 15 years of experience in healthcare operations, DME services, and customer service, our team understands the challenges providers face—and we’re here to solve them.
We offer a comprehensive suite of services designed to reduce administrative burden, improve billing accuracy, and accelerate patient onboarding. Whether you're a small clinic, a growing DME provider, or a multi-location healthcare organization, IntakeIQ Solutions delivers scalable, compliant, and efficient support tailored to your needs.
“We handle the entire front-end intake process—so you can focus on patient care and revenue.”
Our Services
At IntakeIQ Solutions, we specialize in managing the front-end intake process for DME providers, home health agencies, and specialty clinics. Our goal is to ensure every patient referral is processed accurately, efficiently, and in full compliance with payer and regulatory requirements.
🔄 Patient Intake Workflow
🗂️ Order Review & Intake Initiation
Receive and review physician orders and supporting documentation
Validate completeness and compliance with payer guidelines
Flag missing or incorrect information for follow-up
🧍 Patient System Entry
Enter patient demographics and referral details into your EMR or intake platform
Assign intake status and track progress through workflow stages
Ensure accurate data entry to support billing and authorization
📞 Patient Communication
Conduct welcome calls to confirm patient details
Explain next steps and gather additional documentation
Provide intake status updates and answer patient questions
📊 Referral Tracking & Reporting
Monitor referral status in real-time
Provide daily or weekly intake reports to clients
Ensure timely progression to authorization and billing
✅ Eligibility & Benefits Verification
At IntakeIQ Solutions, we understand that accurate and timely insurance verification is the foundation of successful DME billing and patient care. Our team handles the complexities of payer requirements so your staff can focus on service delivery.
We verify patient coverage across commercial payers, Medicare, Medicaid, and managed care plans. Our process includes:
Real-time eligibility checks
Confirmation of active coverage and plan details
Identification of primary vs. secondary insurance
Deductible, co-pay, and out-of-pocket estimates
🔐 Payer-Specific Compliance Support
We stay current with payer policies and local coverage determinations (LCDs) to help you:
Avoid denials due to missing or incorrect documentation
Understand payer-specific nuances
📄 Prior Authorization Management Services
Navigating the complexities of prior authorizations can be one of the most time-consuming and error-prone aspects of the DME intake process. At IntakeIQ Solutions, we take this burden off your team by managing the entire authorization workflow with precision, speed, and payer-specific expertise.
🔍 Why Prior Authorization Matters
Prior authorization is a critical checkpoint in the revenue cycle. Without it, claims are delayed, denied, or rejected—impacting both patient care and cash flow. Our service ensures that every authorization is submitted correctly, tracked diligently, and followed through to approval.
🧩 What We Do
Comprehensive Submission: We prepare and submit prior authorization requests with all required documentation, including prescriptions, chart notes, CMNs, and payer-specific forms.
Real-Time Tracking: Our team monitors authorization status daily, follows up with payers, and resolves issues proactively.
Denial Management: We handle appeals and resubmissions for denied authorizations, ensuring every opportunity for approval is pursued.
Documentation Review: We validate coding (ICD-10, HCPCS, CPT) and ensure compliance with LCD/NCD guidelines before submission.
Client Updates: You receive regular status reports and alerts for pending or approved authorizations.
Need services that are not listed here? Fax wrangling, scheduling, CPAP Resupply? Our team has extensive knowledge in a variety of industries - let’s connect and see how our company can be beneficial to yours!
Consultation
Contact us to schedule your consultation today to leverage our expert insights and drive your business forward. Our dedicated team is ready to provide tailored solutions to meet your organization's unique needs.
Contact Us
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